1. Definitions
1.1 Service Provider: Brenda Balvers, operating under the company name Brenda Balvers, registered with the Chamber of Commerce under number 67603149, offering coaching services, retreats, ceremonies, online programs, Vedic astrology consultations, and related services.

1.2 Client: Any individual or organization using the services of the service provider.

1.3 Agreement: Any arrangement between the service provider and the client for the delivery of services, including these terms and conditions.

2. Applicability

2.1 These terms and conditions apply to all offers, agreements, services, and products provided by Brenda Balvers, including but not limited to training courses, workshops, educational programs, group programs, retreats, coaching sessions, and other activities that contribute to personal and/or professional growth.

2.2 By booking a service or using any of the services provided, the client agrees to these terms and conditions.

2.3 The term “Brenda Balvers” includes the business itself as well as any third parties engaged for the execution of agreed assignments.

2.4 Deviations from these terms are only valid if agreed upon in writing and explicitly confirmed by Brenda Balvers.

3. Services

3.1 Brenda Balvers offers a variety of services, including but not limited to: coaching (personal, professional, or spiritual), retreats, ceremonies, women’s circles, Vedic astrology consultations, online programs, courses, masterclasses, and events.

3.2 The scope, structure, and details of each service are as described in the offer, contract, or on the official website. Brenda Balvers reserves the right to update, modify, or discontinue any service at its discretion.

4. Rights and Obligations

4.1 Brenda Balvers is committed to providing services with the highest level of professionalism and care, ensuring clients receive the best possible experience at the time of the agreement.

4.2 The service provider undertakes a best-efforts obligation rather than a guaranteed-results obligation. While every effort will be made to achieve satisfactory results, specific outcomes cannot be guaranteed.

4.3 Brenda Balvers reserves the right to engage third parties (e.g., guest speakers or facilitators) for service execution, ensuring they are selected with the highest level of care to maintain quality standards.

4.4 The service provider is not responsible for delays or inability to perform services if the client fails to provide necessary information, cooperation, or materials in a timely manner.

5. Bookings, Payments & Cancellations

5.1 Bookings & Payments

• Services can be booked via the website, email, or the Plug and Pay system.
• Payment must be made in advance unless otherwise agreed.
• All prices are exclusive of VAT unless stated otherwise.
• Installment plans are available for certain services. Clients remain responsible for full payment, even if they terminate their participation early.

5.2 General Cancellation & Refund Policy

• Events, workshops, masterclasses, online programs, self-study courses, and digital materials are non-refundable under any circumstances, even if unused.
• Coaching services: A separate coaching contract applies, which includes specific cancellation terms.
• Retreats: A non-refundable deposit is required to secure a spot. The remaining balance is also non-refundable, even if any portion of the retreat is not attended.
• Retreats are subject to separate Terms & Conditions, which outline additional policies.

5.3 Payment Responsibility & Charge Disputes

• Clients agree to pay the full amount of any program or course, even if they withdraw early, fail to complete it within the provided timeframe, or do not use the program at all.
• If opting for a payment plan, all installments must be paid in full as per the original agreement.
• By accepting these terms, clients waive the right to dispute any charges already paid, regardless of the payment method.

5.4 Cancellation by the Service Provider

• The service provider reserves the right to cancel a service in the event of force majeure, insufficient participants, or other unforeseen circumstances. In such cases, the client will receive a full refund.
• The service provider is not liable for additional costs incurred by the client, such as travel or accommodation expenses.

6. Responsibility and Liability

6.1 The client assumes full responsibility for their participation in all services, including but not limited to ceremonies, retreats, coaching, workshops, and events. Participation is at the client’s own risk.

6.2 The client is responsible for disclosing any relevant physical, mental, or medical conditions that may affect their participation before engaging in any service. Failure to do so releases the service provider from any related liability.

6.3 The service provider is not liable for any damage, loss, injury, or adverse effects arising from participation in the services, except in cases of proven intent or gross negligence.

6.4 For international and multi-day events, the client is responsible for securing their own travel and cancellation insurance.

6.5 The Client agrees to indemnify and hold harmless Brenda Balvers and its facilitators from all claims, damages, liabilities, and expenses arising from their participation in any service.

6.6 The client remains at all times responsible for their own decisions, actions, and integration of insights gained during coaching, workshops, or other services.

6.7 The service provider is not responsible for the client’s personal process, progress, or specific outcomes during or after coaching, workshops, breathwork sessions, or other services. All services are supportive in nature and do not replace medical, psychological, or legal advice.

7. Intellectual Property & Copyrights

7.1 All materials, documents, and content provided by Brenda Balvers are exclusively for the client’s personal use within the agreed scope. These materials may not be copied, shared, modified, or distributed without prior written consent.

7.2 Brenda Balvers retains full ownership of all copyrights, trademarks, and intellectual property rights related to the services, including course materials, methodologies, frameworks, and digital content. This excludes any third-party licensed materials.

7.3 The client is granted a limited, non-exclusive, non-transferable license to use the materials strictly for personal or internal business purposes as necessary for service execution. Any other use—including resale, reproduction, or public distribution—is strictly prohibited.

7.4 Unauthorized use, reproduction, or distribution of intellectual property may result in legal action.

8. Health Disclaimer

8.1 The client acknowledges that participation in the services provided by Brenda Balvers, including but not limited to coaching, retreats, ceremonies, and other events, is entirely voluntary and at their own risk.

8.2 The services offered are intended for personal development and well-being and are not a substitute for medical, psychological, or other professional advice, diagnosis, or treatment. The service provider does not hold any medical or mental health qualifications and does not provide medical care.

8.3 The client is solely responsible for consulting with a qualified healthcare provider before participating in any service, especially if they have pre-existing medical or mental health conditions.

8.4 The service provider disclaims all liability for any adverse effects, injuries, or complications arising from the client’s participation in the services. The client assumes full responsibility for their physical, mental, and emotional well-being.

8.5 The client agrees to disclose any relevant health conditions, allergies, or other concerns to the service provider prior to participating in any service. Failure to disclose such information releases the service provider from any associated liability.

8.6 If at any point the client experiences discomfort or adverse effects during a service, they are responsible for informing the service provider immediately and discontinuing participation if necessary.

8.7 By participating in the services, the client acknowledges and accepts these terms and waives any claims against the service provider related to health risks.

9. Online Services Disclaimer
If sessions, workshops, or coaching are offered online, the service provider is not liable for technical disruptions, connection issues, or other limitations that impede participation. The client is responsible for ensuring they have appropriate equipment, software, and stable internet access to participate in online services.

10. International Clients

10.1 Clients located outside the Netherlands are solely responsible for ensuring compliance with their local laws and regulations regarding participation in the services provided by Brenda Balvers.

10.2 Payments must be made in euros (€) unless otherwise agreed in writing. The client is responsible for any currency conversion fees, bank charges, or international transaction costs.

11. Governing Law and Disputes

11.1 All agreements, services, and disputes between Brenda Balvers and the client shall be exclusively governed by Dutch law, regardless of the client’s country of residence.

11.2 Any disputes arising from or related to this agreement shall be submitted to the competent court in the district where Brenda Balvers is registered, unless a different jurisdiction is required by mandatory law.

12. Circumstances Beyond Our Control (Force Majeure)

12.1 The service provider shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control (“force majeure”). In such cases, no right to compensation arises.

12.2 Force majeure includes, but is not limited to:

• Natural disasters (e.g., earthquakes, floods, hurricanes);
• Acts of war, terrorism, or civil unrest;
• Government actions, regulations, or restrictions;
• Epidemics, pandemics, or public health emergencies;
• Strikes, labor disputes, or major disruptions in transportation, utilities, or digital networks;
• Fire, long-term illness, or other unforeseen emergencies preventing execution of obligations.

12.3 In the event of force majeure, the service provider will make reasonable efforts to reschedule or adapt the affected services. If rescheduling is not possible, the client may be eligible for a partial refund or credit at the discretion of the service provider.

12.4 The service provider is not responsible for additional costs incurred by the client, such as travel, accommodation, or other expenses.

13. Personal Data & Privacy

13.1 Brenda Balvers processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

13.2 Personal data provided by the client will be treated confidentially and used only for service delivery, communication, and relevant updates. The client’s data will not be shared with third parties without explicit consent, except when legally required.

13.3 The client grants Brenda Balvers permission to store and process their personal data unless they explicitly opt out. Clients may request data access, corrections, or deletion at any time.

13.4 For full details on how personal data is handled, stored, and protected, please refer to the Privacy Policy.

14. Contact Information

For any questions regarding these Terms & Conditions, please send an e-mail to connect@brendabalvers.com