As soon as you visit our website BrendaBalvers.com or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely.

If you have any questions or want to know what information we have on you, please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of any changes.

1. About the company
Brenda Balvers and/or BrendaBalvers.com, based in the Netherlands, is responsible for processing personal data as described in this privacy policy.

Contact Details
Website: https://www.brendabalvers.com
Email: connect@brendabalvers.com

For privacy-related inquiries, please contact us via the contact form on our website or email.

2. Personal data we process
We process your personal data when you use our services or provide this information yourself. Below is an overview of the personal data we collect:

• First and last name
• Gender
• Date of birth
• Email address
• Phone number
• IP address
• Any other personal data that you actively provide (e.g., by creating a profile, filling out forms, or communicating with us via email or phone)
• Location data
• Data about your activities on our website
• Internet browser and device type

3. Special and/or Sensitive Personal Data
Our website and services are not intended for collecting data about visitors under the age of 16 unless they have parental or guardian consent. We cannot verify the age of our visitors, so we encourage parents to be involved in their children’s online activities. If you believe we have collected data about a minor without proper consent, please contact us at connect@brendabalvers.com, and we will delete the data immediately.

4. Legal grounds for processing personal data
We process personal data based on the following legal grounds, as required by the General Data Protection Regulation (GDPR):

• Contractual necessity – To provide services
• Legal obligation – When we are required by law to process certain data (e.g., tax regulations).
• Legitimate interest – For website analytics and improvement
• Consent – When you have explicitly given us permission (e.g. when you sign up for a newsletter)

5. Purpose of Processing Personal Data
We process your personal data for the following purposes:

• Processing payments
• Sending our newsletter and/or promotional materials
• Contacting you via phone or email when necessary to provide our services
• Informing you about changes to our services and products
• Delivering goods and services to you
• Analyzing your behavior on our website to improve our services and tailor offerings to your preferences

6. Automated decision-making
We do not make decisions with significant consequences for individuals based on automated processing (e.g., profiling or automated credit checks).

7. Retention of personal data
We do not store personal data longer than necessary for the purposes for which it was collected. We retain data for the following periods:

• Customer and order data: 7 years (required by Dutch tax law)
• Contact requests and emails: up to 2 years
• Newsletter subscriptions: until you unsubscribe
• Website analytics data: 14 months (Google Analytics default retention period)

8. Sharing personal data with third parties
We only share your data with third parties when necessary to provide our services or to comply with legal obligations. These parties may include:

• Payment processors (e.g., Mollie)
• Web hosting and IT service providers
• Email marketing platforms (if applicable)
• Government authorities when legally required

All third-party processors are GDPR-compliant and only process your data under strict confidentiality agreements.

We do not sell your personal data to third parties.

9. Cookies and tracking technologies
We use cookies and similar tracking technologies for functionality, analytics, and optimization. The types of cookies we use include:

• Essential cookies (necessary for website operation)
• Analytical cookies (to track user behavior and improve services)
• Marketing cookies (to provide relevant ads, if applicable)

When you first visit our website, you will be asked to accept or decline cookies. You can also manage or delete cookies via your browser settings at any time.

10. Your data protection rights
Under the GDPR, you have the following rights regarding your personal data:

• Right to access – Request a copy of your personal data.
• Right to rectification – Correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) – Request deletion of your data.
• Right to restrict processing – Request to limit the use of your data.
• Right to data portability – Receive your data in a structured, commonly used format.
• Right to object – Object to processing based on legitimate interests.

To exercise your rights, please contact us via the website’s contact form or email us at connect@brendabalvers.com.

For security reasons, we may request proof of identity (with sensitive details such as your photo, passport number, and BSN blacked out).

11. Complaints and supervisory authority
If you have concerns about how we handle your data, please contact us first so we can resolve the issue.

If you are unsatisfied with how we handle your request, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via https://autoriteitpersoonsgegevens.nl.

12. How we secure your data
We take the security of your data seriously and have implemented appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration of your personal data. These measures include:

• SSL encryption for secure website traffic
• Access controls and authentication mechanisms
• Secure storage and data minimization practices

If you suspect any security vulnerabilities or data breaches, please contact us immediately via the contact form or email at connect@brendabalvers.com.

13. Do you have any questions?
If you have any questions regarding this privacy policy, please send an e-mail to connect@brendabalvers.com